Victims: the right reflexes

You have been the victim of:

• Sexual violence and assault
• Harassment
• Insults and threats
• Theft

⚖️ WHAT TO DO? File a complaint as soon as possible

1. Where and how to file a complaint?

• In person:Go to any police station or gendarmerie brigade.
• By post:Add a letter to the Procureur de la République (Tribunal de Grande Instance of the place where the offence took place). Find out more at http://www.justice.fr/fiche/porter-plainte
• Online: For property offences (theft, damage), you can file a complaint directly online at Ma sécurité.

2. Why act quickly?

It's important to file a complaint as soon as possible and to report an assault to the TCL quickly so that we can use the images from the 10,000 video-protection cameras to identify and convict the assailant.

3. Need help with your complaint?

• Personalized advice: Delinquency Prevention Department on 04 69 66 92 00

Good to know:

• A minor can file a complaint alone.
• Any police or gendarmerie department in France is obliged to receive complaints.
• The handrail is not a complaint, it does not trigger an investigation and is a simple statement of facts.

INFOS PRATIQUES

🚨 Alert the police and gendarmerie by instant messaging (Online chat)

To dialogue easily with the police or gendarmerie (particularly for sexual or sexist harassment). An instant messaging service (chat) lets you chat with police or gendarmerie personnel: access the online service.

📞 Professionals to help you, listening numbers

Listening / Information on victims' rights / Legal support / Psychological support. Interviews are confidential and free of charge.

• 3919 (Violence Femmes Info) : National helpline for women victims of violence, their families and professionals
• 116 006 (France Victimes) : Victim support (7/7, 9am-7pm) | [email protected]
• VIFFILAVI SOS Femmes : 04 78 85 76 47* | [email protected]
  • 04 78 60 00 13* | [email protected]

*Non-surcharged numbers, available 7/7, 9am-9pm

Good reflexes in the event of harassment or danger:

• Get away from the aggressor, don't allow yourself to be isolated
• Say "NO" and "STOP" clearly and loudly

Ask for help: approach TCL agents such as the bus driver or other users who will be able to accompany you

• Activate the call to the emergency kiosks in metro and streetcar stations or dial 17

TCL NETWORK:

• 5,000 agents
• + than 11,000 cameras
• Emergency call terminals in stations and on metros and trams
• A direct call to law enforcement from all buses and the TCL Security HQ
• A Security HQ that operates 24/7
• Rapid response
• Support for victims

Witness an incident, an assault? See good reflexes