Mobility discovery offer: I have a problem with a mobility service
I would like to activate a mobility service that I did not select at the time of my request in Toodego
Unfortunately you cannot modify your initial choice. The services you select when you open the Discover Mobility offer cannot be changed afterwards. You can only activate the services indicated in your certificate.
My request to open one of the services has been refused
Each mobility service analyzes the certificate you have submitted and checks that you have not subscribed to the service during the last 36 months. A refusal is possible in the case of an invalid attestation (3-month validity exceeded) or a current or past subscription.
I can't connect to the mobility service I've selected
To help you activate your service offers, a user guide is available. You can find it in your e-mail sent by Toodego. If the problem persists, you can contact the mobility operator concerned directly:
- I have a problem with TCL and En Covoit':
By email to : [email protected]
- I have a problem with Citiz En Autopartage:
For information, inquiries or registration: 04 72 41 67 30, Monday to Friday, 9am to 6pm, or by e-mail to [email protected]
For any technical problems relating to the car or its handling, contact 24/7 assistance: 09 70 82 11 11
- I have a problem with Vélo'v:
For information, inquiries : call 01 30 79 33 40 Monday to Friday 8am to 10pm and Sundays and public holidays 10am to 7pm; or go directly to the Comptoir Velo'v (13 rue Antoine Salles Lyon 2) to meet an advisor.
- I have a problem with Free Vélo'v:
For information, inquiries: call 04 83 58 01 21 or by mail at the following address: [email protected]
On-site at the Atelier Freevélo'v, located at 254 Rue Francis de Pressensé in Villeurbanne: open Tuesday to Friday, 10:30am to 1:30pm and 3pm to 7pm and Saturday 9am to 1pm. or directly at the Comptoir Velo'v (13 rue Antoine Salles Lyon 2) to meet with an advisor.